We are committed to your satisfaction. Returning a product can be stressful on customers so we`re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us through the Contact Us page. Policies and procedures for obtaining a return authorization vary based on the reason for return. See below for more information.
Defective Products. Most of our products include a one year, parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 24 hours of receiving goods. If you notice the defect after 24 hours of receiving goods, please contact the product`s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem and must be deemed unrepairable in order to facilitate an exchange and/or refund. If the product can be repaired it is not eligible for an exchange.
Damaged Products. All of our shipments are 100 percent insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries. Feel free to call us for a local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information you can call or email through the Contact Us page.
The Product Does Not Meet Your Needs. If you are not satisfied with your purchase, you may return the product within seven (7) days of receiving it. To begin the return process, you must notify your product expert within the seven (7) day grace period. Products must be returned in brand new condition and packaged in their original box including all packing materials, manuals, blank warranty cards and accessories included. Products must also be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or will incur a 25 percent restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product. Shipping, delivery, and install charges are not refundable.
Special order merchandise is not eligible for return or exchange unless it is damaged or defective.
Instant Rebates and bundles: When an item with a qualifying instant rebate is returned, the instant rebate will be voided and also returned to the ticket. When a Bundle/Package is purchased and only part of the order is returned, the discount is void and the total discount will be deducted from the refund. For example; if a customer receives $300 in savings when purchasing a three piece kitchen package and not all four items are returned, the $300 package savings will be subtracted from the refunded amount.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Discounted, open box, and/or scratch and dent items are ineligible for returns/exchanges. If you receive a discounted, open box, and/or scratch and dent appliance and it is nonoperational it must be attempted to be repaired. If it cannot be repaired then and exchange can be given upon supervisor approval. Exchanges for such items must equal the amount paid. REFUNDS WILL NOT BE ISSUED!
Refunds will be handled according to our store's policies. Please contact us for a copy of our store's policies.
SHIPPING POLICY/DELIVERY POLICY: Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. Boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
SHIPPING AND HANDLING COSTS Costs for these services will be determined at the time of purchase or shipment.
PLEASE NOTE: Out of state orders WILL NOT be charged sales tax. In state orders will be charged the current sales tax rate.