Privacy Policy
Effective Date: April 1, 2026
Johnnie’s Appliances (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you interact with us through our website (www.johnniesappliances.com), our Facebook Messenger automated assistant, and other digital communication channels.
1. Information We Collect
When you contact us through Facebook Messenger, our website, or other channels, we may collect the following information:
Contact Information: Your name, phone number, email address, and mailing address when you provide them to schedule service, request information, or make a purchase.
Messaging Data: Messages you send to our Facebook page or other communication channels, including the content of those messages and your Facebook profile name.
Service Information: Details about your appliances, service requests, and transaction history when you engage with our repair, sales, or rental services.
Device and Usage Data: Basic technical information such as your browser type and pages visited when you use our website.
2. How We Use Your Information
We use the information we collect to:
Respond to your inquiries about our products and services, including appliance sales, repairs, parts, rentals, leasing, and dryer vent cleaning.
Schedule service appointments and process your orders.
Provide automated responses through our AI-powered messaging assistant to help you quickly get the information you need.
Improve our customer service and business operations.
Comply with legal obligations and protect our rights.
3. Automated Messaging Assistant
Our Facebook Messenger and SMS channels use an AI-powered assistant to provide prompt responses to common questions about our services, store hours, and scheduling. This assistant processes your messages to generate helpful responses. Your conversations may be reviewed by our team to ensure quality and accuracy. If you prefer to speak with a human team member, you can request to do so at any time, or call us directly at (562) 861-3819.
4. Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
Service Providers: With trusted third-party tools and platforms that help us operate our business (such as our business management software, phone system, and payment processing), subject to their own privacy policies.
Legal Requirements: When required by law, regulation, or legal process.
Business Protection: To protect the rights, property, or safety of Johnnie’s Appliances, our customers, or the public.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, and comply with legal obligations. Messaging conversation data is retained for customer service quality purposes and may be periodically archived or deleted.
7. Your Rights
As a California resident, you have certain rights under the California Consumer Privacy Act (CCPA), including the right to:
- Know what personal information we collect about you and how it is used.
- Request deletion of your personal information, subject to certain exceptions.
- Opt out of the sale of personal information (we do not sell personal information).
- To exercise any of these rights, please contact us using the information below.
8. Children’s Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Johnnie’s Appliances12018 Paramount Blvd, Downey, CA 90242Phone: (562) 861-3819Website: www.johnniesappliances.com